GENERAL TERMS AND CONDITIONS
You and the hotel can together come to an agreement regarding the terms and conditions for your stay. If no special agreement has been made the rules in this document is valid-as well as the rules internationally recognized. Some hotels apply other terms and conditions than standard for check-in and check-out and different terms of payment and cancellation policies. It is the hotels own terms and conditions that is valid as long as you have been informed of these in connection with your booking. Please note the information you get carefully. Other terms apply for conferences and other arrangements.
BOOKING AND CONFIRMATION
A booking is binding when it has been confirmed. This can be done verbally or in writing, for example via email. You and the hotel have then entered into an agreement. There is still some possibility to cancel – please see “cancellation and no show”. When booking you are obliged to state your name, address, check – in and check-out time and which way you want to pay.
ARRIVAL AND DEPARTURE
The hotel room is available for you from 15.00 day of arrival. On the day of departure you need to leave the room no later than 11.00. Note! Some hotels apply other times for check-in/check-out. If so, these times are valid as long as you have been informed about this during the booking process.
The room is reserved to you for arrival until no later than 23.00. If you think you will arrive later you must let the hotel know beforehand to make sure the room is not let to another guest.
CANCELLATION AND NO SHOW
It is an established practice that the hotels accept a cancellation of a booking. The following rules apply: Cancellations are accepted if made no later than 12.00 on the day of arrival. If you don´t show up or cancel later than 12.00 you will be charged for one night. If the hotel has had special costs with your booking you will also be liable to pay for these. Note! Some hotels apply stricter conditions for cancellations. If so, these conditions apply as long as you have been informed about this during the booking process.
DEPARTURE BEFORE BOOKED DAY OF DEPARTURE
If you have a booking for a set period of time but leave beforehand you will have to pay according to late cancellation. In addition to the time you have stayed at the hotel you will be charged for one more night.
If you stay at the hotel for an indefinite time and extend your stay day by day you are obliged to inform about your departure no later than 18.00 the day before you plan to leave. If not you will be charged for one more night. If the hotel no longer can let you dispose of the room you have the right to be informed about this no later than 18.00 the day before.
THE HOTELS OBLIGATIONS
If the hotel can´t provide a room according to booking you have the right to have another room or an upgrade to another room at the hotel or at a hotel with the same standard free of charge.
Many hotels have adjusted parts of the hotel to accommodate guests with special needs. Please let us know what you require at the time of the booking to make sure the hotel is prepared and can plan for your arrival best possible way.
We are a smoke free hotel. There is a special smoking area outside. If the smoking ban is violated the hotel have the right to charge the guest for any costs of cleaning and sanitation.
If you want to bring your pet, please let us know at the time of the booking.
If you need any special technical equipment you should let us know in good time prior to arrival so we can do our best to fulfill your requirement.
If you have any special food requirements (vegetarian, gluten-free, etc.) please let us know at the time of the booking.